Questions 165-167 refer to the following article.
We’re Doing Something Right
by Ariel Garman
SUSTERN (November 8)—According to a recent study conducted by the Mid— Atlantic Hotel Association, tourism at our beaches improved signiﬁcantly this past Summer, and the hotel industry showed greater proﬁts this year than last. Hotel occupancy averaged 94 percent during the peak summer months. —  —.
Sustern saw the opening of the area’s largest hotel, The Glaston, last spring. The new hotel was at full capacity nearly every weekend during the summer. Weekday occupancy also exceeded expectations.
The hotel’s manager, Anika Bastien, said, “Tourists were thrilled with the away of amenities offered, including 24-hour dining options, a free shuttle to nearby beaches, and free Wi-Fi. In fact, many have already reserved rooms for next summer. —  —.”
Sustern has become the most popular tourist destination in the region, with about 20 percent more beachgoers than the Delmire shore, its biggest competitor. —  —. Experts attribute this to the growing number of outlet stores in Sustern, overall lower prices, and an abundance of new restaurants, hotels, and community events. Tourists continue to Visit the area after the prime beach months, keeping hotel rooms occupied longer. —  —.
- What is the purpose of the article?
(A) To announce the opening of a new hotel
(B) To provide information about the local tourism industry
(C) To discuss job opportunities in the hotel industry
(D) To compare the quality of beaches in two locations
- What is NOT indicated about Sustern?
(A) Its beach is more popular than Delmire’s.
(B) Its new hotel employs Ms. Bastien.
(C) It hosts a wide variety of events.
(D) It recently held a beach cleanup weekend.
- In which of the positions marked , , , and  does the following sentence best belong?
“This was a big increase from last summer‘s average of just 77 percent.”
Questions 168-171 refer to the following e-mail.
To: All staff
From: Jessica Perry
Date: 19 July
Attachment: Workshop application
The fourth annual Australian National Sales and Marketing Conference (ANSMC) will take place from 18 to 22 November here in Perth. Conference organizers have asked local marketing specialists to help out by giving a keynote speech, leading a workshop, or working in the exhibition hall. —  —.
Our chief executive officer, Martin Hughes, wants us to take advantage of this excellent opportunity for Hughes Australia Marketing to achieve visibility on a national stage. It is sure to help us to expand our client base. Mr. Hughes has already agreed to give a keynote speech about using survey results to create successful marketing campaigns. —  —. i am designing our company’s booth for the exhibition hall, If you would like to help, please come to Room C556 at 2:00 PM. next Tuesday, 23 July, for a planning meeting. 7  _
If you would like to lead a workshop, please complete the attached proposal form and return it to me by 26 July. —  —. You may present alone or with a partner. Workshop ideas will be discussed and approved at a managers’ meeting on 29 July.
- What is the purpose of the e-mail?
(A) To remind staff to register for a conference
(B) To apologize for missing a deadline
(C) To invite staff to submit an application
(D) To request responses to a marketing survey
- What is suggested about Hughes Australia Marketing?
(A) It is hosting the ANSMC.
(B) It is located in Perth.
(C) It has been in business for four years.
(D) It serves clients throughout Australia.
- According to the e-mail, why does Mr. Hughes want employees to participate in the ANSMC?
(A) 80 they can learn new marketing strategies
(B) So they can share the results of a survey
(C) So they can attract new clients
(D) So they can listen to his keynote speech
- In which of the positions marked , , , and  does the following sentence best belong?
“This will help me ensure that none of our workshop topics overlap.”
Questions 172-175 refer to the following online chat discussion.
Alberto Ovando [11:15 A.M.
Rani Verma [11:16 A.M.
Alberto Ovando [11:17 A.M.
Stacy Pfeiffer [11:18 A.M.
George Kellerman [11:19 A.M.
Stacy Pfeiffer [11:21 A.M.
Rani Verma [11:22 A.M.
Alberto Ovando [11:23 A.M.
- For what type of business do the people most likely work?
(A) A restaurant supply company
(B) An appliance repair shop
(C) A packaging manufacturer
(D) A furniture delivery service
- What problem are the people discussing?
(A) A shipment was delayed.
(B) A warehouse was closed.
(C) An order was incorrect.
(D) A driver did not report for work.
- What will Ms. Pfeiffer most likely do next?
(A) Cancel a shipment
(B) Sign the contract
(C) Call a driver
(D) Contact the client
- At 11:18 A.M., what does Ms. Pfeiffer most likely mean when she writes, “can you help”?
(A) She thinks Mr. Kellerman should load some boxes.
(B) She needs Mr. Kellerman to drive to the warehouse.
(C) She wants Mr. Kellerman to provide delivery information.
(D) She expects Mr. Kellerman to pay the drivers.
Questions 176-180 refer to the following flyer and e-mail.
PAGA’s Seventeenth Annual Botanical and Horticultural Expo, July 10—13
The Pittsburgh Area Garden Association (PAGA) invites companies to support its garden exhibition, which last year was attended by nearly 40,000 visitors. This is a cost—effective means of reaching home gardeners and outdoor enthusiasts and enhances your ﬁrm’s commercial performance.
PAGA is pleased to offer the following levels of corporate sponsorship with corresponding beneﬁts. (For inquiries, contact Ms. Carita Aragon, PAGA’s Event Coordinator, at 925—555-0142. To register, e-mail firstname.lastname@example.org.)
A representative of your company will have the honor of introducing the presenter(s) of a workshop, to be conducted on the second day of the event.
Charging Station Patron—$2,000
There will be eight mobile-device charging stations in the exhibition hall, each with a sponsor sign next to it.
Your company’s emblem will be on all fabric tote bags, to be distributed to every visitor.
General Program Patron—$5,000
Two executives of your company will attend the PAGA Gala Banquet on the opening night of the expo.
Dear Mr. Kee:
Thank you for registering Wireless Monitoring Solutions as a sponsor of the Pittsburgh Area Garden Association (PAGA) Expo. Your sponsorship not only helps to make this year’s event possible, but also to generate interest in gardening.
Your contribution of $2,000 has been processed. Additionally, we are offering you sponsorship of our expo bags at no additional cost. This offer is a token of our appreciation for the longstanding support of PAGA and its programs. To ﬁnalize the promotional materials, please send us the artwork of your company’s logo.
Carita Aragon, PAGA Event Coordinator
- What is the purpose of the flyer?
(A) To promote the benefits of participating in an event
(B) To present a breakdown of the costs of hosting an activity
(C) To report on the financial success of a fund-raising campaign
(D) To encourage community members to join a nature preservation project
- According to the ﬂyer, when should a call be placed to PAGA’s office?
(A) When a contribution cannot be processed
(B) When a payment has not been received
(C) When additional information is required
(D) When a change in sponsorship level must be made
- What will happen on July 10 ?
(A) Attendance figures from last year’s expo will be released.
(B) Mobile-device charging stations will be installed.
(C) A workshop will be presented.
(D) A formal dinner will be held.
- What is suggested about PAGA’s event?
(A) It is partially funded by the Pittsburgh city government.
(B) It is held at a different venue every yean
(C) It is intended to promote enthusiasm for gardening.
(D) It attracts more than 40,000 visitors annually.
- What is NOT indicated about Wireless Monitoring Solutions?
(A) Its name will be featured in various locations at the convention center.
(B) It will install wireless monitoring devices in the exhibition hall.
(C) It has sponsored PAGA’s exhibition on various occasions.
(D) Its logo will be displayed on souvenir bags.
Questions 181-185 refer to the following product reviews.
Buy for Business Reviews Miniprojectors
HJ6 Miniprojector by Collierpro
The H16 is a top-of-the-line miniprojector, which is no surprise to those familiar with Collierpro. As usual, the company spared no expense in making sure this projector is easy to take almost anywhere: it is lightweight and comes with its own carrying case, which includes a remote control and a tripod. Its internal lamp is much brighter than that of other projectors its size. Due to its brightness, the HJ 6 was able to project the sharpest picture of all the miniprojectors that we tested.
The major weakness of the H16 is its speakers. They are not nearly as loud as one would expect, given the superiority of all the other features. You can easily plug in different speakers. It is a miniprojector, however, and its small size means it is not the best choice for giving presentations in lecture balls or large conference rooms.
Overall, this is a fantastic projector for travelers, and we recommend it. This is a new model, though, and the sticker price is quite high. It may be best to hold off making a purchase right away. Projectopro will introduce the Pico PI7 projector next month, so the HJ6’s price may drop in order to remain competitive.
Buy for Business Reviews Miniprojectors
The Pocket Mini C by Excellentronics
The Pocket Mini C is a reliable projector and a good buy for those who aren’t interested in spending a lot of money. Like its competitors, it is lightweight and compact. The feature we were most impressed with is its battery: it can run for up to six hours, which is much longer than the other battery-powered projectors that we tested.
There are a few downsides, as could be expected from a budget projector. The ports are in awkward locations and the menu organization is confusing, so setting up the projector is not straightforward. The audio capabilities are also limited; when the volume is turned up, the audio can sound mufﬂed. But overall, it’s a decent miniprojector for a reasonable price.
- What is suggested about Collierpro?
(A) It is owned by Buy for Business.
(B) It makes high-quality electronics.
(C) It is a new company.
(D) It offers discounts for business travelers.
- What is mentioned as a feature of the HJ6 Miniprojector?
(A) It is less expensive than the Pico P17.
(B) It is sold with a spare power cord.
(C) It has a rechargeable battery.
(D) It produces a very clear image.
- Why should customers wait before purchasing the HJ6 Miniprojector?
(A) The model’s features will be updated soon.
(B) The projector might become less expensive soon.
(C) Minor problems with the machine will be fixed soon.
(D) Another company will buy the projector‘s manufacturer soon.
- What criticism do both of the reviewed projectors receive?
(A) They are too heavy.
(B) They are not easy to set up.
(C) Their sound systems do not work well.
(D) Their projections are not large enough.
- According to the second review, what is the best feature of the Pocket Mini C?
(A) Its design is attractive.
(B) It is easier to carry than other projectors.
(C) It has more ports than other projectors.
(D) Its battery lasts for a long time.
Questions 186-190 refer to the following e-mails and form.
From: Alan Grady <email@example.com>
Thanks for calling to discuss your progress on the house construction. To summarize our conversation, even with the delay until September 22, the house should be ready for me to move into before my apartment lease expires on October 10. l’ve thought more about the status reports we discussed, and twice a week would be best. My understanding is that you will now document these changes to the contract so that I can sign off on them this week.
Thanks, as always, for your careful attention to this project.
From: Waco Neves <firstname.lastname@example.org>
I have drawn up the revisions we discussed to the June 5 contract and attached it to this message. The recent bad weather set us back, but not by much. As we near the end of the project, many pieces will need to come together at once. I will keep you informed to the best of my ability, but as always, my ﬁrst priority will be to make sure the work itself is done.
If the document looks acceptable to you, sign and return a copy to me. Please don’t hesitate to contact me or Evan Baurkot with any questions or concerns about how our business can serve you.
1. Because of work that could not be performed due to unavoidable circumstances from July 24 to July 28, the completion date for all construction will be moved from September 17 to September 22. The Client will not be charged any additional labor costs as a result of this change. Any charges resulting from an extension of building permits will be paid by the Contractor.
2. Effective immediately, the Contractor will submit a report of all work completed (including any delays incurred or anticipated) once every week, beginning on Monday, August 12.
- Who is Mr. Grady?
(A) A business partner of Mr. Neves’
(B) A client of Mr. Neves‘
(C) An assistant to Mr. Baurkot
(D) A legal adviser of Mr. Baurkot’s
- What is planned for October?
(A) A lease will be extended.
(B) A contract will be changed.
(C) A project schedule will be revised.
(D) A house will be occupied.
- In the second e-mail, the phrase “drawn up’ in paragraph 1, line 1, is closest in meaning to
- When was the work most likely affected by bad weather?
(A) On June 5
(B) On July 24
(C) On August 12
(D) On September 22
- What information in the contract is different from what Mr. Grady requested?
(A) The frequency of the reports
(B) The charge for additional labor
(C) The date of completion
(D) The number of permits required
Questions 191-195 refer to the following article and e—mails.
More Improvements Ahead
At its meeting on Tuesday, the Eldonbury Town Council voted to explore options for additional work to be done on town facilities. According to Charles Gruber, town clerk, the renovation of the Eldonbury Community Centre came in well under budget. The council, therefore, decided to compile a list of smaller improvement projects that could be done with the leftover funds.
Some suggested projects include adding a covered entryway to the Eldonbury Public Library, improving lighting in Westfall Park, and replacing ﬂoors in the Town Hall. According to Mr. Gruber, the council will solicit ideas from members of the public. Interested parties may voice their opinions at the council’s meeting on Tuesday, 20 March, at 4:00 PM. or send an e—mail to the council ofﬁce before 31 March. After the period of public comment, the planning committee will put forth a ﬁnal list for the council to discuss, with a decision expected by 15 April.
Dear Town Council Members,
I read that you are accepting suggestions for the use of the leftover money from the Community Centre renovation. Because of a previously scheduled appointment, I was not able to attend the council meeting, but I would like to express my support for the idea of expanding the lighting in the park. While the cost of that project is likely to be reasonable compared to that of the other possibilities, the improved lighting would increase the usability of Westfall Park and would beneﬁt many people, especially in the dark winter months. A well-lit, nicely maintained park is an obvious source of civic pride, and something we could all appreciate. I hope the council will seriously consider this project.
Dear Mr. Gruber,
I was glad to hear that the latest renovation project was completed with money to spare. Although the Community Centre does sponsor activities for citizens of all ages, it is, for the most part, visited by adolescents and parents with children. Therefore, I would like to suggest that the next project focus on a place more often used by Eldonbury’s older people.
The public library is a natural gathering place for older adults, and a new entryway would provide a dry, protected place for people to chat or wait for transportation. It would be a noticeable improvement, likely to be applauded by citizens who did not feel that they gained much from the improvements to the Community Centre. In April, when the votes are cast, please consider this suggestion to balance the interests of all members of the Eldonbury public. Thank you,
- Why does the town of Eldonbury have funds available?
(A) The town council has canceled a project.
(B) The town has raised the tax rate.
(C) A group of citizens has donated money.
(D) An earlier project cost less than expected.
- In the article, the phrase “put forth” in paragraph 2, line 12, is closest in meaning to
- When did Ms. McCaffrey have an appointment?
(A) On March 20
(B) On March 25
(C) On March 31
(D) On April 15
- What does Mr. Pai mention in his e—mail about the Eldonbury Community Centre?
(A) It is located near public transportation.
(B) It is used mainly by younger residents.
(C) Its building previously served another purpose.
(D) Its programs will run year-round.
- On what point would Ms. MeCaffrey and In the article,Mr. Pai most likely agree?
(A) The chosen project should be beneficial to the entire community.
(B) The town should spend as little money as possible on its next project.
(C) The town council should extend the deadline for public comment.
(D) The patrons of the library and the park should work together to raise money.
Questions 196-200 refer to the following form, e-mail, and Web page.
I’m sorry to hear about your luggage. At least the airline has located your suitcase.
Since it’s impossible to determine when the rest of your luggage will be found and returned, I’ve sent you more samples by overnight shipping. That way, you will not have to go empty—handed to tomorrow’s meeting with the clients. There are ﬁve packets of each ﬂavour as well as two small sauce jars with labels. I sent the items by BDW Shipping to your hotel. The package will be delivered by 8:30 am, so that you are sure to have the sauce samples and packaging to show when you speak at the meeting at 11.
Submit an Overnight Shipment
Your shipment information:
Ship from: : Saltoni Foods, 27 Aston Street, Oxford OX1 1HD, UK
Ship to: Hotel Dantes, Rua Jau, 1300 Lisbon, Portugal
Weight: 0.75 kg[ ] Envelope [X] Box [ ] Custom packaging
Your overnight shipment options:
BDW Early Morning
Delivery by 8:30 A.M. tomorrow
Delivery by 11:00 AM. tomorrow
Delivery by 2:00 PM. tomorrow
Delivery by 8:00 PM. tomorrow
£52 Ship Now
£45 Ship Now
£39 Ship Now
$31 Ship Now
- What is indicated about Tahara Air?
(A) It requires customers to include name tags on all pieces of luggage.
(B) It guarantees that missing luggage will be returned in three days.
(C) It will notify Ms. Majewska when her luggage is found.
(D) It will reimburse Ms. Majewska for her lost luggage.
- Where did Ms. Majewska most likely pack her samples?
(A) In a box
(B) In a purse
(C) In a suitcase
(D) In a backpack
- What is implied about Mr. Gilbert?
(A) He is meeting with clients in Portugal.
(B) He travels frequently for Saltoni Foods.
(C) He is a Tahara Air customer service agent.
(D) He wants the clients to review some products.
- According to the e-mail, what will Ms. Majewska do tomorrow at 11 A.M.?
(A) Accept a delivery
(B) Make a presentation
(C) Check out of the hotel
(D) Confirm her return flight
- How much was Mr. Gilbert charged for shipping?
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